SMART CUT® 12V9
DIAMOND & CBN WHEELS

Yes, we are happy to help. We will send you a question are asking many questions about your requirements, how the tool will be used and the usage environment. This information is very important for helping us understand your unique specifications and requirements. The more information you can provide the more accurate recommendation and solutions we can provide.

Usually there is no minimum order for custom tools, with few acceptations. We encourage you to try small quantity to make sure you are happy with the tool performance first. As additional fine tuning and improvements can be made based on your feedback.

Lead time varies depending on tool specification and current schedule. Usually the lead time range can be from 1 to 5 weeks. expedited lead time of 1 to 2 weeks is usually available at additional cost if needed

Prices are based on tool specification, tolerances, quantity and lead time. Our prices are pretty competitive for world market. We regularly export our products to dozens of different countries across all continents. Usually custom products in small quantity the pricing is usually higher then standard of the shelf products which are mass produced in large quantities.

Over many decades we have made and sold thousands of different types of unique and one of a kind tools for almost every application. we maintain records of bond formulations and specifications used over many years we have also acquired the “know how” of several other US tool manufacturers that have produced custom tools over many decades, some going far back as to 1960’s. we also have our own R & D research program and we regularly work with different research originations and outside consultants. Most of the time we produce the right tool formulation first time, but sometimes we can make additional improvements second and third time around. Our goal is to make you happy

We ask lot of detailed question about tool specification and your usage process. Sometimes it may be worthwhile for you to send us your used tool so we can inspect it.

Yes we can provide basic recommendations and recommended usage information. If you need specific hands on approach such as “process development” this can be done on case by case based for a fee. If we are not able to help we can often recommend independent outside consultant or organization that can assist.

For a custom wheel order, you should provide the following information:

• Type of wheel (Diamond or CBN)

• Wheel dimensions (diameter, thickness, and arbor hole size)

• Grit size

• Material to be ground

• Grinding machine details

• Desired surface finish

Yes, you can request a specific bond type based on your grinding application. Common bond types include resin, vitrified, metal, and electroplated.

The lead time for custom wheels varies depending on the complexity of the wheel and our current production schedule. Typical leads times range from 4 to 5 weeks. Expedited lead time of 1 to 2 weeks is also available at additional cost if needed. Our customer service team will provide an estimated delivery date when you place your order.

Due to the custom nature of these wheels, they are typically non-returnable. However, if the wheel does not meet the specified requirements or is defective, we will work with you to resolve the issue.

Yes, you can order a sample wheel to test on your application before placing a bulk order. We highly encourage that you test the wheel for your particular application in your environment. Please contact our customer service team for more information.

Yes, we offer discounts for bulk orders. Please contact our sales team for more information.

Proper care and maintenance are essential to ensure the longevity and performance of your wheel. You should regularly clean the wheel, check for any damage, and use it at the recommended speed. Additionally, it’s important to use the correct coolant and dressing tools.

Yes, we can customize the wheel profile to meet your specific requirements. Please provide detailed drawings or specifications of the profile you need when placing your order.

Diamond wheels are suitable for grinding non-ferrous and non-metallic materials such as glass, ceramics, and tungsten carbide. CBN wheels are ideal for grinding ferrous materials such as steel, cast iron, and nickel-based alloys.

Yes, we have a team of experienced engineers and technicians who can provide technical support and advice for your specific grinding application.

Yes, you can request specific tolerances for your custom wheel. Please provide the required tolerances when placing your order, and we will do our best to meet your specifications.

Once your order has been placed, you will receive an order confirmation with a tracking number. You can use this number to track the status of your order on our website or contact our customer service team for updates.

We will do our best to accommodate any changes to your order, but please note that changes may not be possible once the production process has started.

We accept various payment methods, including credit card, PayPal, and bank transfer. Please contact our sales team for more information.

Cancellations are handled on a case-by-case basis. If the production process has not started, we may be able to cancel your order. However, once production has begun, cancellations are generally not accepted.

A balanced wheel is essential for optimal performance and safety. If you notice any vibrations or irregularities during operation, your wheel may be out of balance. Please contact our technical support team for assistance with balancing your wheel.

Yes, we offer a warranty on our custom wheels. The length and terms of the warranty will depend on the specific wheel and application. Please contact our sales team for more information.

The grit size should be selected based on the material to be ground and the desired surface finish. A coarser grit is generally used for rapid material removal, while a finer grit is used for a smoother finish. Our technical support team can help you choose the right grit size for your application.

Yes, we can manufacture custom wheels to fit specific brands and models of grinding machines. Please provide the make and model of your machine when placing your order.

Yes, we ship custom wheels internationally. Please contact our sales team for more information on shipping options and costs.

Resin bonds are flexible and suitable for grinding materials that are prone to heat damage. Vitrified bonds are rigid and offer high precision grinding. Metal bonds are durable and suitable for grinding hard materials. Electroplated bonds have a single layer of abrasive and are used for precision grinding.

A custom wheel may be necessary if your application requires specific dimensions, grit sizes, bond types, or shapes that are not available in standard wheels. Our technical support team can help you determine if a custom wheel is necessary for your application.

Diamond is the hardest known material and is suitable for grinding non-ferrous and non-metallic materials. CBN is the second-hardest known material and is suitable for grinding ferrous materials.

Yes, you can request a specific concentration of Diamond or CBN in your custom wheel. The concentration will affect the wheel’s performance and life.

Please refer to local regulations and guidelines for disposing of grinding wheels. In general, worn-out wheels should be treated as industrial waste and disposed of accordingly.

Yes, we can manufacture custom wheels with specific colors or logos. Please provide your requirements when placing your order.

Yes, we can manufacture a custom wheel with different abrasive grains to suit specific grinding applications.

Always wear safety goggles, gloves, and other appropriate personal protective equipment when using any grinding wheel. Follow the manufacturer’s guidelines and safety instructions for your specific grinding machine.

The performance of a custom wheel can be measured in terms of material removal rate, wheel wear rate, surface finish quality, and overall efficiency.

The wheel speed will depend on the specific grinding application, material to be ground, and the wheel’s dimensions. Our technical support team can help you determine the optimal wheel speed for your application.

Yes, you can specify the hardness level for your custom wheel, which will affect its grinding performance.

Our custom wheels comply with industry standards and regulations, including ANSI, ISO, and OSHA. Specific certifications may vary depending on the wheel and application.

Yes, you can request a custom wheel with specific porosity to achieve desired grinding performance and coolant flow.

You can conduct a trial run with the custom wheel on your grinding machine, following all safety guidelines. Observe the wheel’s performance in terms of material removal rate, surface finish quality, and overall efficiency. Our technical support team can assist you in evaluating the wheel’s performance.

Factors that affect the life of a custom wheel include the type of material being ground, the grit size, bond type, wheel speed, and coolant usage.

Yes, you can specify whether the custom wheel is intended for wet or dry grinding, and we will manufacture the wheel accordingly.

The bond type should be selected based on the material to be ground, desired surface finish, and grinding machine characteristics. Our technical support team can help you choose the right bond type for your application.

The minimum order quantity for a custom wheel depends on the specific requirements and dimensions of the wheel. For most wheels there is no minimum order quantities. Please contact our sales team for more information.

Yes, you can specify the face width or thickness for your custom wheel, and we will manufacture the wheel accordingly.

The wheel bond plays a crucial role in holding the abrasive grains together. The bond type affects the wheel’s wear rate, grinding performance, and the finish quality of the workpiece.

If you’re not satisfied with the performance of your custom wheel, please contact our customer service team immediately. We will work with you to address any issues and find a suitable solution.

The abrasive concentration in a wheel is typically measured as a percentage of the volume of abrasive grains to the total volume of the wheel. A higher concentration means more abrasive grains and typically results in a longer wheel life and better performance.

The wheel’s hardness affects its ability to resist wear and maintain its shape during grinding. A harder wheel typically lasts longer but may produce a rougher surface finish.

Yes, we can manufacture custom wheels with specific arbor hole sizes to fit your grinding machine.

Yes, we can manufacture custom wheels with specific grinding face geometries to meet your unique requirements. Please provide detailed drawings or specifications when placing your order.

Factors to consider when choosing the grit size include the material to be ground, desired surface finish, and grinding operation type. A finer grit is typically used for finishing operations, while a coarser grit is used for roughing operations.

Yes, we can manufacture custom wheels designed specifically for grinding materials such as glass or ceramics.

Wheel balance is critical for achieving optimal grinding performance and preventing vibration and machine wear.

Yes, you can specify the bond hardness for your custom wheel, which will affect its grinding performance.

The wheel diameter affects the peripheral speed of the wheel, which in turn influences the grinding performance and resulting surface finish.

The type of abrasive grain (e.g., Diamond, CBN, aluminum oxide) affects the wheel’s hardness, sharpness, and heat resistance, which in turn influences the grinding performance.

Yes, we can manufacture custom wheels with specific profiles for gear grinding applications. Please provide detailed specifications or drawings when placing your order.

Factors to consider when choosing the bond type include the material to be ground, grinding operation type, wheel speed, and desired surface finish.

Wheel speed affects the material removal rate, heat generation, and resulting surface finish of the workpiece.

Yes, we can manufacture custom wheels with specific porosity levels to meet specific grinding requirements.