How To Order
Here are the ordering instructions from UKAM Industrial Superhard Tools. Our objective is to ensure a smooth and efficient purchasing process for you. Please follow these clear and concise steps to complete your order:
Step 1: Explore Our Products
Visit our website to explore our extensive catalog of precision diamond tools and abrasive solutions. Each of our products comes with comprehensive descriptions, detailed specifications, and clear explanations of potential applications. This information is carefully curated to guide you in selecting the optimal tools for your specific requirements, ensuring you find precisely what you need for your projects.
Navigating Our Website:
To streamline your search and enhance your browsing experience, our website is equipped with several intuitive navigation options. You can explore our product offerings through various filters and search mechanisms:
By Industry
Tailor your search to the industry-specific tools that are most relevant to your field, whether it be aerospace, automotive, gemology, or any other sector requiring precision cutting and machining.
By Application
Find tools suited for specific applications such as Industry, Research & Development, Contractor & Hobby. This filter helps you quickly identify which products are best for particular needs.
By Process
If you know the manufacturing or finishing process you will be engaging in, use this filter to find products designed specifically for processes like grinding, lapping, or micro-machining.
SEARCH FUNCTION
For direct access to a specific tool or solution, use the search function located at the top of every page. Simply enter a product description or item number to bring up all relevant information.
In addition to these options, our website offers advanced filtering capabilities that allow you to sort products by parameters such as size, grit, bond type, and material compatibility. These features are designed to make your search as efficient as possible, enabling you to make well-informed decisions swiftly.
We encourage you to take full advantage of these tools as you navigate through our expansive range of products & solutions. If you require further assistance or have specific requirements, please do not hesitate to contact our customer support team, who are always ready to provide expert advice and support.
Step 2: Choose Your Product
After identifying the appropriate product, take note of the item number and any specific configurations you need, such as size, thickness, or grit. Our product pages provide all necessary details to inform your selection. Quantity Discounts on many products may be available. For larger quantities please contact us for quote & additional quantity discounts.
Step 3: Purchase and Quote Request
Our web site provides both online purchase options and request quote options. If you would like to purchase one of our products online on our web site, you can add your chosen products to the shopping basket and proceed to checkout.
Upon completion you will receive automatic email confirming your order. Tracking details will be emailed to you once your order ships.
Payment Methods
We accept a variety of payment methods, including Visa, MasterCard, American Express, PayPal, Affirm, and Venmo.
Shipping Options
We offer international shipping options and accommodate most destinations, barring those restricted by U.S. government sanctions. Shipping services include UPS, FedEx, and USPS domestically, with additional options for air and ocean cargo for larger items. Shipping cost is calculated based on product weight, dimensions and address being shipped.
Request Quote
For custom tools and equipment, which are not available for direct online purchase, please use our REQUEST QUOTE form or REQUEST CONSULTATION form
Online
Complete our online quote request form with product details, quantities, and specific requirements.
Send a quote request to lel@ukam.com, including your contact details, product item numbers, and desired quantities.
Lead time for custom tools
lead time for custom tools can range from 3 to 5 weeks, with expedited lead time of 1 week or few days also available usually at additional cost
Lead time for equipment
some equipment can ship from stock and other lead time can range from 2 weeks to 5 weeks
Step 4: Payment
Choose from our various payment options for your convenience:
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Credit Cards: Visa, MasterCard, American Express
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Digital Payments: PayPal, Venmo
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Financing: Affirm, with financing available upon approved credit
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Wire Transfer: Details will be provided in your invoice
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Purchase Orders: Accepted from approved institutions and businesses
Step 5: Review and Confirm
Upon receipt of your request, our sales team will provide a comprehensive quote that includes pricing, shipping costs, and estimated delivery times. We encourage you to review this information thoroughly and contact us for any clarifications or adjustments.
Step 6: Place Your Order
Finalize your order by replying to the quote email or through your online account. You will need to provide your billing and shipping details at this stage.
Step 7: Order Confirmation and Shipping
After your payment or purchase order is received, we will send an order confirmation email. Your order will be processed and dispatched, and we will supply tracking information for you to monitor its delivery.
Need Help?
If you require assistance at any point, our customer service team is ready to support you. Contact us via:
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Phone: Call us at [your phone number]
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Email: lel@ukam.com
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Live Chat: Available on our website during business hours
