HOW TO ORDER
UKAM Industrial Superhard Tools is a LEADER in Slicing, Dicing, & Drilling. Manufacturing precision Sintered (metal bonded), Hybrid Bond, and Electroplated diamond tools for a large variety of applications, materials, and industries. Most of our standard stock (inventory) items, can be purchased online/over the internet (on our web site). Non stock items or custom manufactured products will be quoted to you. Contact UKAM Industrial Superhard Tools Sales or Engineering Department.
Order by Phone:
Call: (661) 257-2288 Phone Orders are Accepted Monday through Friday 8:00 a.m. to 5:30 p.m.
Order by Fax:
Fax: (661) 257-3833, available 24 hours a day.
Order by Mail:send your orders to:
UKAM Industrial Superhard Tools
Attn: Customer Service
28231 Avenue Crocker
Valencia, CA 91355 U.S.A.
please include product item number, description, and payment.
Place your order right here at our web site - 24 hours a day, 7 days a week (any time, day or night!) Ordering Online on our web site is Fast, Easy, & Secure. Browse our web site and add the items you want to your virtual shopping cart. Standard stock items that can be purchased through our web site have Add to Basket or BUY ONE NOW Button or Link next to the item. Select the desired items you wish to purchase by adding them to your Online Shopping Cart. When you have completed your purchases. Click on CHECK OUT and proceed to fill out the order form. When you have finished click on Submit!
If an item does not have an an Add to Basket or BUY ONE NOW button or link, or Price is not Listed on our web site. Than this item not available for purchase online. To order this item please contact us by Phone, Fax, or e-mail.
By Default our shopping cart uses UPS (United Parcel Service) to deliver all internet orders. Our shopping cart will automatically calculate shipping cost. Shipping cost are calculated before check out. All UPS shipping options are available such as: UPS Ground, UPS 3 Day Select, UPS Second Day Air, and UPS Next Day Air A.M. service. Shipping costs are based on product weight, dimensions, and your shipping to address. Other Shipping Methods are available upon request such as: Federal Express, US Priority / Air Mail, DHL, TNT, and many others. If you would like your order shipped by different carrier than UPS, than please place your order either by Phone, Fax, or Mail.
Ordering online from UKAM Industrial Superhard Tools is always secure. All personal details and credit card information is securely encrypted and transferred through our SSL secure server. This encrypts all your payment information, including the credit card information, so that is cannot be read as the information travels over the Internet. Your credit card information is never kept on file and will be immediately destroyed when the transaction is completed (for extra security). You are more secure ordering with a credit card online than giving your credit card to a waiter in a restaurant or scanning it in a store.
Once your order is completed you will receive an automatic confirmation (invoice) by e-mail. Showing in detail item number, description, quantity of products purchased, shipping method, freight cost, and total order amount. Please keep this receipt for your records and refer to the Receipt Number provided on this e-mail confirmation for all your future inquiries to us.
Accepted forms of payment
California Residents add 8.25%
Guarantee: The quality of our products are 100% guaranteed.
Terms & Conditions
UKAM Industrial Superhard Tools is happy to Accept International Orders. Over the past 15 years we have shipped to almost all countries and have customers around the world. Our standard international shipping method is UPS or US Air Mail. Other shipping companies or customers preferred carrier or shipping broker can also be used upon customer request. Credit Card Orders are only accepted from North American, European Union, and few Asian Pacific Rim Countries such as Singapore, Hong Kong, & Japan. Payment by wire transfer is requested from customers in other countries.
Mail, fax, or e-mail orders to UKAM Industrial Superhard Tools. A confirmation of receipt will be forwarded to buyer immediately. If a confirmation of receipt is not received, buyer should resubmit the purchase order to UKAM Industrial Superhard Tools in order to insure processing of the order. UKAM Industrial Superhard Tools will calculate and fax or e-mail the subtotal of the merchandise and comparison shipping charges when the order is prepared to be shipped. Buyer should then choose the preferred means of shipping, add shipping costs to the subtotal of estimate and notify UKAM Industrial Superhard Tools by phone, fax, or e-mail, regarding preferred shipping and chosen method of payment.
SHIPPING / DELIVERY TIMES
WE MAKE OUR BEST EFFORT TO SHIP SAME DAY, all orders received before 4:00 pm PST (Pacific Standard Time). Orders received on holidays or weekends ship out on the next business day. If there is any problem or question on an order, we will contact you as soon as possible by e-mail or phone. Below is a map of Estimated Delivery Days. UPS does not deliver on weekends or holidays. For most in stock items you can receive next day.
PACKAGE TRANSIT TIME BY UPS GROUND (shipped in Continental USA)
Alaska and Hawaii Customers: The only shipping method we offer is air service. (UPS 2nd Day and Next Day Air) if Purchasing Online. US Priority Mail Service can be requested if ordering by Phone, Fax, e-mail, or regular Mail.
HOW TO ORDER ONLINE (step by step process)
STEP # 1 - Click on Add to Basket or BUY ONE NOW link
STEP # 2 - Customer Information - Fill in your shipping & billing address & contact information
STEP # 3 - Shipping / Payment Selection - Select your preferred UPS shipping option (UPS Ground, 3 Day Select, 2nd Day, Next Day or Next Day A.M.). Select your method of payment (Visa, Master Card, or American Express)
STEP # 4 - Payment - Enter your credit card details (Name on card, card number, expiration date). This is last step of the check out process
Once your order is completed you will receive an order number, as well as an automatic confirmation (invoice) by e-mail. Showing in detail the item number, description, quantity of products purchased, shipping method, freight cost, and total order amount. Please keep this receipt for your records and refer to the Receipt Number provided on this e-mail confirmation for all your future inquiries to us.
What you should know before you buy your next diamond tool?
UKAM Industrial Superhard Tools Division of LEL Diamond Tools International, Inc.
28231 Avenue Crocker, Unit 80 Valencia, CA 91355 Phone: (661) 257-2288 Fax: (661) 257-3833
© Copyright 2002-2006. UKAM Industrial Superhard Tools. No portion of this web page or its design, images, logos, may be reproduced in any form without written permission from UKAM Industrial Superhard Tools.