Terms/Conditions - Search Products  - Basket Contents  - Check Out

HOW TO ORDER 

Order by Phone:

Call: (661) 257-2288  Monday through Friday 8:00 a.m. to 5:30 p.m.

Order by Fax:

Fax: (661) 257-3833,  available 24 hours a day.

Order by Mail:

send your orders to: 28231 Avenue Crocker, Unit 80 Valencia, CA 91355 U.S.A.

please include product item number, description, and payment.

Accepted forms of payment

We accept Visa, Mastercard, and American Express. If you're ordering by mail, you can also pay by check, money order, or wire transfer. We are now also happy to accept PayPal Payments. PayPal is not integrated with our shopping cart. You can also pay with cash for walk in purchases in our facility in Valencia, CA USA. All payments must be made with U.S. funds (US Dollars). Returned checks are subject to a $20 fee.

California Residents add 8.25% sales tax.

Warranty: The quality of our products are 100% guaranteed.

INTERNATIONAL ORDERS

UKAM Industrial Superhard Tools is happy to Accept International Orders. Over the past 15 years we have shipped to almost all countries and have customers around the world. Our standard international shipping method is UPS or US Air Mail. Other shipping companies or customers preferred carrier or shipping broker can also be used upon customer request. Credit Card Orders are only accepted from North American, European Union, and few Asian Pacific Rim Countries such as Singapore, Hong Kong, & Japan. As well as Australia & New Zeland. Payment by Wire Transfer or PayPal for smaller items requested from customers in other countries.

Promotional Offers & Coupon Codes

From time to time, we offer special promotions and coupon codes. Coupon codes may not be applicable to certain products. If you receive a coupon code, you must enter it when prompted before submitting your order. Limit one coupon code per order. Coupon codes are not accepted for phone orders.

ORDERING ONLINE 

Place your order right here at our web site - 24 hours a day, 7 days a week (any time, day or night!) Ordering Online on our web site is Fast, Easy, & Secure. Browse our web site and add the items you want to your virtual shopping cart. Standard stock items that can be purchased through our web site have Add to Basket or BUY ONE NOW Button or Link next to the item. Select the desired items you wish to purchase by adding them to your Online Shopping Cart. When you have completed your purchases. Click on CHECK OUT and proceed to fill out the order form. When you have finished click on Submit!  

If an item does not have an an Add to Basket or BUY ONE NOW button or link, or Price is not Listed on our web site. Than this item not available for purchase online. To order this item please contact us by Phone, Fax, or e-mail. 

Ordering online from UKAM Industrial Superhard Tools is always secure. All personal details and credit card information is securely encrypted and transferred through our SSL secure server. Your credit card information is never kept on file and will be immediately destroyed when the transaction is completed (for extra security). You are more secure ordering with a credit card online than giving your credit card to a waiter in a restaurant or scanning it in a store. 

Shipping Options

By Default our shopping cart uses UPS (United Parcel Service) to deliver all internet orders. Our online shopping cart will automatically calculate shipping cost. Shipping rates are determined by the total package weight and will be provided to you real-time during the checkout process.
All UPS shipping options are available such as: UPS Ground, UPS 3 Day Select, UPS Second Day Air, and UPS Next Day Air A.M. service. Shipping costs are based on product weight, dimensions, and your shipping to address. Most items are shipped UPS. UPS cannot deliver to P.O. boxes. US Mail may be used for smaller items. All products are shipped from our facility in Valencia, CA USA (Greater Los Angeles County).

Immediate Shipping! 

Same day shipping on in-stock items via UPS if ordered before 4:00 pm. PST

Other Shipping Methods are available upon request such as: Federal Express, US Priority / Air Mail, DHL, TNT, and many others. If you would like your order shipped by different carrier than UPS, than please place your order either by Phone, Fax, or Mail.

 


HOW TO ORDER ONLINE  (step by step process)

STEP # 1 - Click on Add to Basket or BUY ONE NOW link

STEP # 2 - Customer Information - Fill in your shipping & billing address & contact information

STEP # 3 - Shipping / Payment Selection - Select your preferred UPS shipping option (UPS Ground, 3 Day Select, 2nd Day, Next Day or Next Day A.M.). Select your method of payment (Visa, Master Card, or American Express)

STEP # 4 - Payment - Enter your credit card details (Name on card, card number, expiration date). This is last step of the check out process

Once your order is completed you will receive an order number, as well as an automatic confirmation (invoice) by e-mail. Showing in detail the item number, description, quantity of products purchased, shipping method, freight cost, and total order amount. Please keep this receipt for your records and refer to the Receipt Number provided on this e-mail confirmation for all your future inquiries to us.

Shipping Status and Tracking

As soon as your order ships, you will receive a tracking number via e-mail. You can also obtain the tracking number for your order by visiting the Order Status section of our site. 

SHIPPING / DELIVERY TIMES

WE MAKE OUR BEST EFFORT TO SHIP SAME DAY, all orders received before 4:00 pm PST (Pacific Standard Time). Orders received on holidays or weekends ship out on the next business day.  If  there is any problem or question on an order, we will contact you as soon as possible by e-mail or phone. Below is a map of  Estimated Delivery Days.  UPS does not deliver on weekends or holidays. For most in stock items you can receive next day.

PACKAGE TRANSIT TIME BY UPS GROUND (shipped in Continental USA)

US Time in Transit Map

Alaska and Hawaii Customers: The only shipping method we offer is air service. (UPS 2nd Day and Next Day Air) if Purchasing Online. US Priority Mail Service can be requested if ordering by Phone, Fax, e-mail, or regular Mail.

All packages are insured. Please inspect your packages carefully upon receipt. Claims for damages must be filed with the carrier. We will be glad to assist in any way possible in the event of a damaged package. Refusal to accept delivery of a freight shipment will incur the cost of shipping in both directions, as well as a 25% re-stocking fee.

Delivery Times

Delivery times can vary for each product depending on your location. To determine transit time to your destination, please take a look at map above. TBy calculating an estimated delivery date, you can easily determine what shipping method will best ensure your package gets to the desired location in time. 

How is my total delivery time determined?
The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.

Total Estimated Delivery Time

Pre-Ship Processing Time is the time it takes from when you submit your order to when the product leaves the warehouse. This time is how long it take us to pull your order from our warehouse and ship it or in some cases, custom manufacture the product.

Shipping time is measured from when your order leaves the warehouse to when it arrives at your destination

INTERNATIONAL ORDERS

UKAM Industrial Superhard Tools is happy to Accept International Orders. Over the past 15 years we have shipped to almost all countries and have customers around the world. Our standard international shipping method is UPS or US Air Mail. Other shipping companies or customers preferred carrier or shipping broker can also be used upon customer request. Credit Card Orders are only accepted from North American, European Union, and few Asian Pacific Rim Countries such as Singapore, Hong Kong, & Japan. Payment by wire transfer is requested from customers in other countries.

International Orders

Mail, fax, or e-mail orders to UKAM Industrial Superhard Tools. A confirmation of receipt will be forwarded to buyer immediately. If a confirmation of receipt is not received, buyer should resubmit the purchase order to UKAM Industrial Superhard Tools in order to insure processing of the order. UKAM Industrial Superhard Tools will calculate and fax or e-mail the subtotal of the merchandise and comparison shipping charges when the order is prepared to be shipped. Buyer should then choose the preferred means of shipping, add shipping costs to the subtotal of estimate and notify UKAM Industrial Superhard Tools by phone, fax, or e-mail, regarding preferred shipping and chosen method of payment. All prices are quoted Valencia, CA U.S.A. Unless otherwise stated. All expenses such as freight, duties, taxes, and brokerage fees will be the responsibility of the consignee. You may either choose your own freight forwarder or we will provide one for you based upon the best service for the particular destination. Please note that if we select the forwarder on your behalf, the associated charges will be added to your invoice.  

If you have an established Customs Broker, we would be happy to identify them on the export documents. Please have their contact information ready when Customer Service contacts you. Also, recording your import license on these documents can often expedite Customs clearance. Again, please advise Customer Service.

If your country requires any additional documentation, please notify Customer Service of the appropriate details.

         Pro Forma Invoice

         Letter of Credit

         Country Specific Commercial Invoice

         Consular Legalization

         Chamber of Commerce Certification

         Pre-shipment or SGS Inspections      

         Certificate of Conformance 

         Specialized Certificate of Origin  

         Quarantine Certificate       

         Special Labeling, Packaging, or Marking

Some of the above items may require a nominal fee to be added to the invoice.

Please be advised that export deliveries require additional processing time and may necessitate minimal delays.

Due to extensive screening and possible licensing requirements, an additional fee will be charged for any international shipments to locations other than the customer's primary address.


Whatever your goal or objective

                                    UKAM Industrial can help you get there faster.

 

Largest Inventory & Selection

with over 2,000 different types & specifications of precision diamond products available from inventory. You are sure to find what you are looking for in stock and ready for same day delivery. 

If we don't have it in stock. Chances are no body will. Call: (661) 257-2288

Manufacturers Direct Prices  

SMART CUT precision diamond products offer the best value & performance. In most cases UKAM Industrial Superhard Tools can meet and beat a competitors price on products of same quality & performance. If you are not using one of our products, chances are you are paying to much.

Research and Development

UKAM Industrial Superhard Tools has over 50 years of experience in manufacturing, research, and development of new and advanced technologies to keep up with your increasing challenges.

Technical Support

We are committed to helping you improve and optimize your cutting and drilling operation to the outmost level of efficiency. If you have a special application, that requires a custom solution. Send us a piece of your material, and we will analyze it in our laboratory and design a bond formulation for your particular requirement.

You can rely on us and our group of authorized application engineers to assist you in your cutting requirements, answer any questions, and provide you with the personal attention you deserve. Please, feel free to contact our Technical Support Team at Phone: (661) 257-2288 from Monday to Friday 8:00 to 6:00 p.m. PST.

Incredible Value

UKAM Industrial Superhard Tools  offers you real value and savings. Our Precision Diamond Products manufactured utilizing  SMART CUT technology will 

Try a precision Diamond Product with SMART CUT technology TODAY!!!

Custom Manufacturing

Can't find what you are looking for? Let us know. We can manufacture it for you or redesign our products to better fit your needs, standards, specifications, and requests.

New Generation & Technology

UKAM Industrial Superhard Tools is a LEADER in developing new products. We are constantly engaged in Research & Development to better meet your needs and expectations. And continue to raise standards for the whole industry. With UKAM you can rest assured you're getting the latest, cutting edge products you deserve.


UKAM Industrial Superhard Tools   Division of LEL Diamond Tools International, Inc.

28231 Avenue Crocker, Unit 80  Valencia, CA 91355  Phone: (661) 257-2288  Fax: (661) 257-3833

e-mail: lel@ukam.com